1. Which of the following measures would be most appropriate for a supply chain focused on reliability as a competitive priority?

A) Production volume flexibility
B) Total supply chain cost
C) Supply chain response time
D) Order fulfillment lead times



2. Unresolved conflicts from the sales and operations planning (S&OP) process will result in which of the following outcomes?

A) Supply and demand will come to a consensus
B) Demand will take precedence
C) Supply will take precedence
D) Senior management resolution



3. The most effective means to measure customer loyalty would use which of the following approaches?

A) Determine the ability to satisfy a customer×?â?¬â?¢s delivery date
B) Conduct customer survey for direct feedback
C) Analyzing customer repurchase patterns
D) Monitor rate of call center activity



4. Which of the following four perspectives are used in the balanced scorecard?

A) Customer, internal process, workforce learning and growth, financial
B) Customer, operations, internal process, financial
C) Customer, operations, internal process, workforce learning and growth
D) Customer, marketing, operations, financial



5. In a make-or-buy decision, if the product is modular and the company is dependent on knowledge and capacity, outsourcing most likely will be:

A) company policy
B) viewed as a way to reduce costs
C) considered necessary
D) considered risky