1. Customer relationship management (CRM) provides the sales and customer service functions with:

A) on-hand inventory balance for goods experiencing an increase in demand
B) shipment history, promotional programs, and order status for specific products
C) master production schedule (MPS) details for upcoming customer orders
D) customer and market segments for logistics planning



2. Implementing a balanced scorecard for a supply chain typically would include which of the following actions?

A) Responding to resistance
B) Calculating partner performance
C) Communicating the strategic purpose to partner organizations
D) Aligning partner performance based on channel-master requirements



3. Which of the following tools is most appropriate for understanding why products fail?

A) Run chart
B) Control chart
C) Pareto analysis
D) Root cause analysis



4. Which of the following modes of transportation requires the lowest fixed investment?

A) Rail
B) Air
C) Truck
D) Water



5. Which of the following actions is most likely to reduce inventory carrying costs?

A) Utilize ABC classification
B) Standardize the items in inventory
C) Set minimum inventory levels
D) Initiate a vendor-managed inventory (VMI) program