1. A company striving to improve its supply chain financial performance should concentrate on which of the following metrics?

A) Order fill rate
B) Days of inventory
C) Takt time
D) Supply chain agility



2. The total cost of ownership (TCO) measurement includes:

A) accounts payable
B) tangible and intangible costs
C) return on investment (ROI)
D) net present value



3. A retailer wants to implement customer relationship management (CRM). The first step in the implementation process is to:

A) update the customer master file
B) become customer-centric
C) decide on CRM software
D) select an implementation partner



4. Which of the following processes is a feature of supply chain event management (SCEM) software?

A) Posting transactions within a supply chain
B) Minimizing the total inventory level in a supply chain
C) Scheduling events to enable vendors and customers to conduct business efficiently
D) Triggering business rules when exceptional events occur in a supply chain



5. Which of the following activities is most appropriate in the implementation of a lean production strategy?

A) Increasing service through inventory
B) Implementing a push strategy
C) Implementing manufacturing cells
D) Implementing batch type operations