CA Foundation Business Economics Questions 2023 - Part 32
Fri, 03 Mar 2023
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APICS Certified Supply Chain Professional CSCPPractice Questions 2023 - Part 10
1. A firm supplies products and services to a wide variety of industries with varying requirements for responsiveness and reliability. Many customers across these industries are not satisfied with the firm's ability to meet the lead time and on time delivery requirements. Which of the following tools is most appropriate for the firm to use to improve customer service?
A) Customer service ratio metrics
B) Market segmentation
C) Customer relationship management (CRM)
D) Supply Chain Operations Reference (SCORֲ®)
2. A company plans to maximize profitability by charging more for its products at retail locations than on its website. Which of the following segmentation strategies would best support this plan?
A) Group
B) Channel
C) Regional
D) Location
3. Which of the following is the most important result when a company implements customer relationship management?
A) Profits are maximized.
B) Retention of key customers is increased.
C) Product options are increased.
D) Transaction costs are decreased.
4. Maintaining a long-term collaborative relationship with a trading partner requires:
A) formal and informal communication.
B) interconnected information systems.
C) one partner regularly exercising power.
D) standardized terms of agreement.
5. Which of the following consequences is a result of shipping directly from the point of manufacture to the customer rather than through a distribution network?
A) Delivery lead times are consistent.
B) Risk pooling benefits are negated.
C) Distribution overhead is increased.
D) Order-fill rate is decreased.
A) Customer service ratio metrics
B) Market segmentation
C) Customer relationship management (CRM)
D) Supply Chain Operations Reference (SCORֲ®)
2. A company plans to maximize profitability by charging more for its products at retail locations than on its website. Which of the following segmentation strategies would best support this plan?
A) Group
B) Channel
C) Regional
D) Location
3. Which of the following is the most important result when a company implements customer relationship management?
A) Profits are maximized.
B) Retention of key customers is increased.
C) Product options are increased.
D) Transaction costs are decreased.
4. Maintaining a long-term collaborative relationship with a trading partner requires:
A) formal and informal communication.
B) interconnected information systems.
C) one partner regularly exercising power.
D) standardized terms of agreement.
5. Which of the following consequences is a result of shipping directly from the point of manufacture to the customer rather than through a distribution network?
A) Delivery lead times are consistent.
B) Risk pooling benefits are negated.
C) Distribution overhead is increased.
D) Order-fill rate is decreased.
1. Right Answer: B
Explanation:
2. Right Answer: B
Explanation:
3. Right Answer: B
Explanation:
4. Right Answer: A
Explanation:
5. Right Answer: B
Explanation:
Explanation:
2. Right Answer: B
Explanation:
3. Right Answer: B
Explanation:
4. Right Answer: A
Explanation:
5. Right Answer: B
Explanation:
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