CA Foundation Business Economics Questions 2023 - Part 32
Fri, 03 Mar 2023
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APICS Certified Supply Chain Professional CSCPPractice Questions 2023 - Part 24
1. Which of the following forecasting methods relies on the opinions of a panel of experts?
A) Delphi technique
B) Survey method
C) Causal method
D) Time series analysis
2. What is the primary role of marketing in supporting supply chain management?
A) Selecting favored supplier partners
B) Developing efficient customer channels
C) Focusing on short-term forecasting accuracy
D) Working with research and development on slow-moving products
3. Which of the following practices has improved management of the customer pipeline?
A) Reverse auctions
B) Sales force automation
C) Finite capacity planning
D) Point-of-purchase metrics
4. The probability of customer dissatisfaction is highest when which of the following conditions exists?
A) Customer expectations are clearly defined.
B) Supplier execution is too low.
C) There is a gap between expected performance and perceived performance.
D) There is a gap between what was indicated and what was accomplished.
5. Which of the following actions typically would be the first step in implementing the philosophy of customer relationship management?
A) Creating a customer-centric organization
B) Developing a map of the customer segments
C) Documenting the objectives for implementation
D) Selecting an information technology solution
A) Delphi technique
B) Survey method
C) Causal method
D) Time series analysis
2. What is the primary role of marketing in supporting supply chain management?
A) Selecting favored supplier partners
B) Developing efficient customer channels
C) Focusing on short-term forecasting accuracy
D) Working with research and development on slow-moving products
3. Which of the following practices has improved management of the customer pipeline?
A) Reverse auctions
B) Sales force automation
C) Finite capacity planning
D) Point-of-purchase metrics
4. The probability of customer dissatisfaction is highest when which of the following conditions exists?
A) Customer expectations are clearly defined.
B) Supplier execution is too low.
C) There is a gap between expected performance and perceived performance.
D) There is a gap between what was indicated and what was accomplished.
5. Which of the following actions typically would be the first step in implementing the philosophy of customer relationship management?
A) Creating a customer-centric organization
B) Developing a map of the customer segments
C) Documenting the objectives for implementation
D) Selecting an information technology solution
1. Right Answer: A
Explanation:
2. Right Answer: B
Explanation:
3. Right Answer: B
Explanation:
4. Right Answer: C
Explanation:
5. Right Answer: A
Explanation:
Explanation:
2. Right Answer: B
Explanation:
3. Right Answer: B
Explanation:
4. Right Answer: C
Explanation:
5. Right Answer: A
Explanation:
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