1. Using an independent service provider for logistics would be most appropriate in which of the following situations?
A) A shoe company that wants to penetrate a foreign market B) A business that owns plants and warehouses globally C) A financial services company that wants to expand its services D) A cable television company that wants to add services
2. The most likely benefit of implementing a collaborative transportation management system (TMS) is:
A) lower distribution center (DC) operating costs. B) fewer transportation planners. C) less variability in picking and packing time. D) less variability in transportation costs.
3. Which of the following attributes typically makes reverse logistics processes more complicated than outbound logistics processes?
A) Lead times for shipments are more variable. B) Individual packages and cartons are less uniform. C) There are more regulations mandated by local governments. D) There is more competition for scarce transportation lanes.
4. A remanufacturer of equipment is most likely to have what type of supply chain?
A) Modular logistics B) Reverse logistics C) Mixed model D) Lateral
5. A firm wants to lose customers that don't value the unique products and services the firm offers and to attract and retain customers that want what the firm offers.Engaging in this activity should allow the firm to:
A) create a more loyal customer base. B) improve customer satisfaction rates. C) increase market share. D) target higher-profit customers.
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