1. Which technique or tool is used to obtain acceptance of the delivered product?

A) Expert judgment
B) Contextual inquiry
C) Facilitated workshops
D) Inspection



2. A business analyst is working with the project manager, company auditors, and project stakeholders to determine whether formal signoff should be required for the project. For which reason would the business analyst recommend formal signoff to the group?

A) The industry is unregulated
B) Errors in the product could result in financial solvency.
C) The organization follows an iterative project life cycle.
D) The project impact is contained within a small department of the company.



3. While preparing a business case, an experienced business analyst faces difficulty in deciding which of three different solution options to recommend. The senior vice president (SVP) who requested the business case favors an outsourced solution; however, an analysis favors a custom-developed solution, either but internally or using contract labor. To prepare the recommendation, what should the business analyst do?

A) Formulate a weighted-ranking matrix.
B) Recommend the SVPâ??s choice, as it is most likely to be adopted.
C) Review the stakeholder analysis
D) Perform solution evaluation.



4. Through user acceptance testing, a software flaw was identified. What should the business analyst do next as part of the root cause analysis in order to analyze and resolve the discrepancy?

A) Create a Delphi estimation.
B) Create an interface analysis
C) Create a functional decomposition.
D) Create a fishbone diagram.



5. A business analyst is working on a project to implement a new call management system for a help desk. They expected the average time interval to answer a call to decrease over time, but the interval has increased instead. Which technique should the business analyst use to investigate the problem?

A) Interviews
B) Root cause analysis
C) Observation
D) Process modeling