1. Holly and Gary are HR Professionals in their organization and they're working to develop the strategic plan for their organization. Holly and Gary are using SWOT analysis to help understand the needs of human, financial, technological, capital, and other aspects of their organization. What is SWOT?
A) SWOT is an analysis to define the strengths, weaknesses, opportunities, and threats an organization may face.
B) SWOT is an analysis to define the schedule, weaknesses, opportunities, and timetable of a project endeavor.
C) SWOT is an analysis to define the strengths, weaknesses, openness, and timeliness of an organization.
D) SWOT is an analysis to define the seriousness, weaknesses, openness, and timetable of organization development.
2. What is the key output handed over to Service Transition within Service Design?
A) Business Perspective
B) Service Portfolio Management
C) ITIL Small-Scale Implementation
D) Service Design Package
3. Which of the following processes are covered by Service Strategy? Each correct answer represents a complete solution. Choose all that apply.(Select 4answers)
A) Service Portfolio Management
B) IT Financial Management
C) Demand Management
D) IT Architecture Management
E) Supplier Management
4. Which of the following terms related to risk management represents the estimated frequency at which a threat is expected to occur?
A) Single Loss Expectancy (SLE)
B) Exposure Factor (EF)
C) Annualized Rate of Occurrence (ARO)
D) Safeguard
5. Which of the following concepts is used to reduce the errors produced during the manufacturing or service process, increase customer satisfaction, streamline supply chain management, aims for modernization of equipment and ensures workers have the highest level of training?
A) Balanced Scorecard (BSC)
B) Six Sigma
C) Total Quality Management
D) Total Security Management
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