1. Which of the following is a way of delivering value to customers by facilitating outcome that customers wish to get without the control of specific costs and risks?
A) Processes B) Service Desk C) Functions D) Service
2. Which of the following objectives can be the best coordinated with the Human resource management?
A) Increasing the automation of the business processes B) Satisfying the business needs C) Rewarding employee fairly D) Focusing on the business improvements
3. Which of the following steps are performed in the Scoping phase of IT Assurance methodology? Each correct answer represents a complete solution. Choose all that apply.(Select 3answers)
A) Customize control objectives. B) Scope and plan assurance initiatives. C) Select the control objectives for critical processes. D) Assess process maturity.
4. Which of the following frameworks describes an enterprise view of all project management activities and how these activities contribute to the success of the organization?
A) Casualty Actuarial Society framework B) COSO ERM C) Enterprise project management (EPM) D) COBIT
5. Which of the following planned and purposeful management processes are required by Strategic Alignment? Each correct answer represents a complete solution.Choose all that apply.(Select 3answers)
A) Clarifying the role that IT should play B) Aligning IT strategy with the business strategy C) Evaluating, post implementation, benefits delivered by IT D) Creating and sustaining awareness of the strategic role of IT at a top management level
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