1. A user reports that their system occasionally boots to a blank screen and sometimes doesn-t respond once the system turns off the monitor. What do you do first to troubleshoot?

A) A. Replace video card
B) B. Replace monitor
C) C. Test system RAM
D) D. Check Event Viewer logs



2. You have a customer who calls you to report that her computer shuts down and reboots on its own when she tries to start it. What is one possible cause?

A) A. BIOS is set to reboot.
B) B. The SCSI CD-RW is using too much power.
C) C. The CMOS is configured to cycle.
D) D. The power supply is not providing enough power to the system.



3. When disconnecting the keyboard ribbon cables from the notebook, which is the best method to use?

A) A. Gently pull cable straight out without kinking it.
B) B. Gently pull up on the connectors retaining latch.
C) C. Remove the small screw that holds the ZIF lock down.
D) D. Never disconnect these. Simply fold them back and out of your way.



4. You are replacing the CPU in a laptop. You have properly disassembled it to a point where you can see the motherboard. What is your next logical step?

A) A. Remove the board from the case.
B) B. Remove the CPU fan assembly.
C) C. Disconnect video ribbon cables.
D) D. Remove the lid.



5. A user cannot log into the local area network or get to the internet over the LAN. Other users in the same area are not experiencing any problems. First, you log in as the user with her username and password from your workstation and do not experience any problems. Next, you attempt to log in from the user-s workstation with either her username or yours and cannot log into the network. What is a possible cause of this problem?

A) A. Server down.
B) B. Insufficient rights to access the server.
C) C. Wrong username and password.
D) D. Bad workstation patch cables.