1. An end user wants to have a second monitor installed on a laptop. Which of the following would allow a technician to configure the laptop to show both screens once the cable is connected?

A) A. Plug an external monitor into the USB port.
B) B. Use the Fn and function key combination
C) C. Adjust the monitor display settings.
D) D. Enable DisplayPort.



2. A customer-s laptop display has suddenly become very dim. The image of the display can only be seen with a bright, external light, as adjusting the brightness/ contracts controls does not cause much change.Which of the following components MOST likely needs to be replaced?

A) A. LCD panel
B) B. Inverter
C) C. Video card
D) D. Digitizer



3. A technician is troubleshooting a laptop/projector combination that is displaying artifacts on the screen. When a different laptop is connected to the projector, the image appears to be correct but is very dim.Which of the following steps should the technician take to address these issues? (Choose two.)(Select 2answers)

A) A. Update the video drivers on the laptop.
B) B. Increase the projector contrast.
C) C. Replace the original laptop.
D) D. Change the aspect ratio on the projector.
E) E. Replace the bulb in the projector.
F) F. Modify the laptop-s display resolution.

4. A technician was called to check an unexpected clicking noise on a desktop that has become more frequent every time a video editing application is loaded. The system fans have been replaced, but the clicking noise remains. Diagnostics have been run on the video card.Which of the following should the technician do FIRST?

A) A. Replace the hard drive.
B) B. Replace the video card.
C) C. Do a System Restore.
D) D. Perform a full data backup.
E) E. Scan the system for viruses.


5. Joe, a user, has purchased a new mobile device that uses a different OS than his previous one. Joe wants to copy his contacts and appointments from his corporate account without entering them manually.Which of the following would be the BEST way for a technician to assist Joe?

A) A. Log into the same email provider on the new device, and restore the contacts and dates.
B) B. Create a Bluetooth connection between Joe-s devices, and copy his contacts and calendar.
C) C. Back up the old mobile device to a PC, and import the contacts and schedule from the PC.
D) D. Use NFC to transfer all compatible data from one device to the other.