1. A user reports that printing on heavy cardstock paper results in the image smearing if touched. When printing on plain paper, the problem does not occur.Which of the following would be the NEXT troubleshooting step to perform?

A) A. Increase the fuser temperature.
B) B. Change the paper feed rate.
C) C. Clean the transfer roller.
D) D. Replace the toner cartridge.



2. A user-s laptop is shutting down unexpectedly. The technician discovers the shutdowns only happen when the laptop is moved from one room to another. The technician reseated the hard drive, memory, battery, and LCD cable, but the laptop continues to shut down.Which of the following is the MOST probable cause of the issue?

A) A. Residual energy on the motherboard
B) B. System overheating
C) C. Distended capacitors
D) D. Loose battery connection
E) E. CMOS battery failure


3. An end user has signed up to use a web-based calendar application.Which of the following solutions has the user purchased?

A) A. DaaS
B) B. SaaS
C) C. PaaS
D) D. laaS



4. A technician is setting up a WiFi-enabled thermostat for a customer, but the customer is concerned about IoT devices getting hacked.Which of the following BEST address the customer-s concerns? (Choose two.)(Select 2answers)

A) A. Use the latest encryption standard on the wireless network and set a strong password.
B) B. Enable two-factor authentication for the IoT device-s cloud account, if it is available.
C) C. Separate the IoT thermostat by segregating it in a DMZ network.
D) D. Disable wireless access on the thermostat to make it unshakable.
E) E. Upgrade the customer-s router to the latest version to improve network security.
F) F. Upgrade the customer-s wireless network encryption to WPA.

5. A technician wants to block remote logins to a server. Which of the following ports should be blocked?

A) A. 21
B) B. 23
C) C. 80
D) D. 443