1. A company has very strict rules regarding proprietary information leaving the premises. All computers host proprietary information. A technician is called to repair a computer on-site at the company-s corporate office. The technician identifies the troubleshooting steps to create a plan of action. The technician determines the computer needs to be taken off-site for repair.Which of the following should the technician do NEXT?

A) A. Check corporate policies for guidance.
B) B. Get authorization from the manager.
C) C. Delete proprietary data before leaving the building.
D) D. Remove the HDD and send the device for repair.



2. A technician is setting up a new wireless network at a branch office that previously had only wired connectivity with statically assigned IP addresses. After setting up the network, the technician configures a server to provide IP addresses to wireless clients. During testing, the technician is unable to access the Internet or named network resources. The technician receives a valid IP address from the DHCP server and can ping the default gateway.Which of the following should be technician check NEXT to resolve this issue?

A) A. Ensure the options are configured to provide a DNS server.
B) B. Verify the Windows Firewall is turned off.
C) C. Configure the wireless network-s SSID to be hidden.
D) D. Enable file and printer sharing in the OS.



3. A user purchases a wireless printer and sets it up in an office. The user installs all necessary software for the printer on the computer and connects the printer to the guest wireless network. However, when the user attempts to print to the printer, nothing happens.Which of the following will resolve the issue?

A) A. Set up the user-s computer to act as a print server.
B) B. Configure the printer to use the Internet printing protocol.
C) C. Ensure the user-s computer is set to DHCP.
D) D. Connect the printer to the company wireless network.



4. A user is having a problem with printing a specific document type.The network printer OCP shows that the printer is online with no errors. Other users are not having the same issue. The user sends the document to another printer and the document prints.Which of the following should a technician do FIRST in troubleshooting the problem?

A) A. Stop and restart the PC print spooler service.
B) B. Verify the user is sending the document to the correct printer queue.
C) C. Have each user send the same document to the correct printer queue.
D) D. Stop and restart the print server queues, and then have the user resend the document.



5. A server needs a RAM upgrade, and a technician has been tasked with retrieving the RAM from storage and then installing it.Whish of the following is the BEST RAM type for the technician to retrieve?

A) A. SoDIMM
B) B. DDR4
C) C. Single channel
D) D. ECC