1. A user calls the help desk to inform the technician that the desktop laser printer has bad memory and needs to be replaced. After some inquiry, the technician discovers that the user is receiving an 'insufficient memory' error when trying to print photos. After verifying that print spooling has been enabled, which of the following is the BEST course of action for the technician? (Select TWO).(Select 2answers)

A) A. Clear all temp files from the printer's spool folder on the user's PC
B) B. Replace the desktop laser printer due to faulty onboard RAM
C) C. Remove and reload the laser printer driver from the user's PC
D) D. Recommend that the user print the photos using an inkjet printer
E) E. Suggest that the user lower the size or resolution of the photos


2. A client's computer is not connecting to a website. Which of the following commands will allow the technician to view the route/number of hops between the host and remote systems?

A) A. nbtstat
B) B. tracert
C) C. nslookup
D) D. netstat



3. A technician is building a new PC and notices that it has 8 DIMM sockets labeled 0 through 7. Four are white and four are blue. Which of the following should the technician do FIRST?

A) A. Install the memory in the four white slots
B) B. Install the memory in the four blue slots
C) C. Consult the motherboard documentation
D) D. Install the memory in slots 0 through 3
E) E. Fill all slots with memory


4. Which of the following Internet connection types is a digital form that runs over standard telephone wiring?

A) A. Fiber
B) B. Dial-up
C) C. Cable
D) D. DSL



5. Which of the following BIOS level settings allow an administrator to view warnings on possible hardware level changes?

A) A. Drive lock
B) B. Intrusion detection
C) C. BIOS password
D) D. Trusted platform module