1. Which of the following is the BEST approach a technician should take when informing a customer about their findings of any specific computer problem?

A) A. Use non-technical terms.
B) B. Use the appropriate acronyms.
C) C. Use proper technical terms.
D) D. Use email to ensure a written record.



2. Most notebook PCs have their WiFi antenna located in the:

A) A. LCD.
B) B. WiFi card.
C) C. I/O area.
D) D. top cover.



3. Which of the following displays has the HIGHEST Hz frequency?

A) A. Plasma
B) B. LED
C) C. CRT
D) D. LCD



4. Which of the following devices can be used to merge traffic between two different network topologies?

A) A. Hub
B) B. Bridge
C) C. Switch
D) D. Access point



5. A gaming PC has been built from components. The system is getting power but there is no video on the display. Which of the following is the MOST likely cause of the issue?

A) A. The display is defective and needs to be replaced.
B) B. The SATA controller is disabled in the BIOS.
C) C. The PCIe 6-pin power cable is not connected to the high-end video card.
D) D. The CPU is not powerful enough to provide adequate speed to the system.