1. A network engineer arrives at work and discovers that many users are having problems when attempting to connect to the company network shared drives. The network operations center (NOC) technician just completed server upgrades the night before. To which of the following documents should the NOC technician refer to determine what potentially caused the connectivity problem?
A) A. Network maps B) B. Cable management C) C. Release notes D) D. Change management
2. A network technician is building a network for a small office. The office currently has cable TV and now requires access to the Internet without adding any cabling other than what is already in place. Which of the following solutions should the technician install to meet these requirements?
A) A. DOCSIS modem B) B. Wireless router C) C. DSL modem D) D. Access point
3. A network administrator wants to increase the confidentiality of the system by hardening the authentication process. Currently, the users log in using usernames and passwords to access the system. Which of the following will increase the authentication factor to three?
A) A. Adding a fingerprint reader to each workstation and providing a RSA authentication token B) B. Adding a fingerprint reader and retina scanner C) C. Using a smart card and RSA token D) D. Enforcing a stronger password policy and using a hand geometry scan
4. A user reports that a laptop cannot connect to the Internet despite the fact the wireless Internet was functioning on it yesterday. The user did not modify the laptop in any way, and the wireless Internet is functional on other users' laptops. Which of the following issues should be reviewed to help the user to connect to the wireless network?
A) A. Wireless switch toggled off B) B. WAP settings C) C. WLAN IP address out of scope D) D. Wireless controller misconfiguration
5. A network administrator receives a call from the sales department requesting ports 20 and 21 be opened on the company's firewall to allow customers to retrieve a large file. Which of the following should the administrator perform BEFORE making the needed changes? (Choose two.)(Select 2answers)
A) A. Document the reason for the request B) B. Scan the file for malware to protect the sales department's computers C) C. Follow the company's approval process for the implementation D) D. Install a TFTP server for the customers to use for the transfer E) E. Create a honeypot to store the file on for the customers to use F) F. Write the SLA for the sales department authorizing the change
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