Deploying Cisco Unified Contact Center Practice Questions 2023 - Part 10
1. Which three components are installed from the Cisco Unified CCX Installer media? (Choose three.)(Select 3answers)
A) Cisco Unified CCX Engine
B) iPlanet Web Server
C) Cisco Unified Operations Manager
D) Recording Component
E) Informix DB
2. Agent Email is a Cisco Unified CCX feature available in which of these packages?
A) Premium only
B) Premium and Standard
C) Premium, Enhanced, and Standard
D)
3. Where can you start, stop, and restart Cisco Unified Contact Center Express services?
A) System page on Cisco Unified Contact Center Express Administration
B) Control Center on Cisco Unified Contact Center Express Serviceability
C) Cisco Desktop Administrator
D)
4. Which three options cannot be validated using the Cisco Unified Communications Sizing Tool in a Cisco Unified CCX deployment configuration? (Choose three.)(Select 3answers)
A) number of silent-monitoring and remote-monitoring sessions
B) bandwidth requirement between Cisco Unified CCX and SocialMiner in an agent web chat deployment
C) bandwidth requirement between two Cisco Unified CCX nodes in a high availability over WAN deployment
D) bandwidth requirement for remote agents who are connected over a WAN to Cisco Unified CCX
E) number of historical reporting sessions
5. Which three fields are used in defining a CSQ in Cisco Unified Contact Center Express Enhanced? (Choose three.)(Select 3answers)
A) Agent Name
B) Automatic Work
C) WrapUp Time
D) Service Level
A) Cisco Unified CCX Engine
B) iPlanet Web Server
C) Cisco Unified Operations Manager
D) Recording Component
E) Informix DB
2. Agent Email is a Cisco Unified CCX feature available in which of these packages?
A) Premium only
B) Premium and Standard
C) Premium, Enhanced, and Standard
D)
3. Where can you start, stop, and restart Cisco Unified Contact Center Express services?
A) System page on Cisco Unified Contact Center Express Administration
B) Control Center on Cisco Unified Contact Center Express Serviceability
C) Cisco Desktop Administrator
D)
4. Which three options cannot be validated using the Cisco Unified Communications Sizing Tool in a Cisco Unified CCX deployment configuration? (Choose three.)(Select 3answers)
A) number of silent-monitoring and remote-monitoring sessions
B) bandwidth requirement between Cisco Unified CCX and SocialMiner in an agent web chat deployment
C) bandwidth requirement between two Cisco Unified CCX nodes in a high availability over WAN deployment
D) bandwidth requirement for remote agents who are connected over a WAN to Cisco Unified CCX
E) number of historical reporting sessions
5. Which three fields are used in defining a CSQ in Cisco Unified Contact Center Express Enhanced? (Choose three.)(Select 3answers)
A) Agent Name
B) Automatic Work
C) WrapUp Time
D) Service Level
1. Right Answer: A,D,E
Explanation:
2. Right Answer: A
Explanation:
3. Right Answer: B
Explanation:
4. Right Answer: B,C,D
Explanation:
5. Right Answer: B,C,D
Explanation:
Explanation:
2. Right Answer: A
Explanation:
3. Right Answer: B
Explanation:
4. Right Answer: B,C,D
Explanation:
5. Right Answer: B,C,D
Explanation:
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