1. Which configuration object can have skills assigned to it in Cisco Unified Contact Center Express?

A) Skill Groups
B) Resource Groups
C) Contact Service Queue
D)



2. Which tool allows partners to perform these actions? validate all parameters (for example, number of inbound agents, number of inbound and outbound IVR ports, etc.) of a target Cisco Unified CCX configuration) recommend servers based on the validated configuration (a prerequisite for the Cisco assessment-to-quality bid assurance process)?

A) Cisco Solution Expert Tool
B) Cisco Unified Communications Sizing Tool
C) Cisco Unified CCX Sizing Tool
D)



3. What is the maximum number of agents that can be supported by Cisco Unified Contact Center Express when deployed with Cisco Unified Communications Manager?

A) 300
B) 50
C) 150
D)



4. What is the maximum number of CTI ports that can be supported by a Cisco Unified Contact Center Express Standard deployment?

A) 200
B) 150
C) 300
D)



5. A customer purchases 200 Cisco Unified CCX Premium agent seats. Which two additional items must the customer purchase to be able to run a 30-port outbound IVR campaign? (Choose two.)(Select 2answers)

A) 15 agent seats
B) gateway
C) 30 outbound IVR ports
D)