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Deploying Cisco Unified Contact Center Test Questions 2023 - Part 4

Mary Smith

Thu, 16 Apr 2026

Deploying Cisco Unified Contact Center Test Questions 2023 - Part 4

1. Before you implement BYOD onboarding, which two client provisioning resources should you download from Cisco.com to ISE?

A) ISE posture agent profile, BYOD on-boarding profile
B) supplicant provisioning wizard, WebAgent
C) BYOD on-boarding profile, native supplicant profile
D)



2. A customer is configuring the IP SLA Embedded Event Manager applet. What is the meaning of this configuration line within the applet: 'event track 100 state down'?

A) Track 100 down state events and create a syslog message when the 100th down state is detected
B) If there is a down state for 100 seconds, trigger the applet actions
C) The tracking event '100' configured separately is used to detect the down state
D)



3. When managing Security Group Access in Cisco ISE 1.2, what is the description of the mapped cells matrix element?

A) the source SGT names and the assigned 16-bit tag
B) when a source and destination pair of SGTs is assigned an order of SGACLs and has a specified status
C) the destination SGT names and the assigned 16-bit tag
D)



4. In Cisco Unified Contact Center Express, where is wrap-up data enabled?

A) in workflow groups on Cisco Desktop Work Flow Administrator
B) in resource configuration on Application Administration
C) in the Cisco Supervisor Desktop
D) in CSQ configuration on Application Administration



5. Which three features are included in Cisco Unified Contact Center Express Supervisor Desktop? (Choose three.)(Select 3answers)

A) URL push to agents
B) graphical reports
C) access to chat logs
D) dockable windows



1. Right Answer: B
Explanation:

2. Right Answer: C
Explanation:

3. Right Answer: B
Explanation:

4. Right Answer: A
Explanation:

5. Right Answer: A,B,D
Explanation:

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