1. If you have not configured the database subsystem, what is the status of the database subsystem on the Control Center page of AppAdmin?

A) out of service
B) shutdown
C) partial service
D) not configured



2. Which two Cisco Unified CCX steps invoke another Unified CCX application script? (Choose two.)(Select 2answers)

A) Trigger Application step
B) CallSubflow step
C) Connect step
D) On Exception Goto step



3. How is the default eMail address in the eMail Subsystem Configuration page used?

A) It receives all mail sent in the Send eMail step as a bcc
B) It becomes the From address in the Send eMail step if no address is specified
C) It is used if no email contact is specified in the Create eMail step
D) It is the From address for emails sent by agents using Agent E-mail



4. Where are CTI route points added or configured for Cisco Unified Contact Center Express?

A) Cisco Unified CallManager Device Configuration
B) Cisco CRS Administration, JTAPI Trigger Creation
C) Cisco Unified Contact Center Express Media Subsystem
D) Cisco Supervisor Desktop



5. In a Cisco Unified Contact Center Express deployment with Cisco Unified Communications Manager Express, which feature is disabled on the Cisco Agent Desktop?

A) monitoring
B) recording
C) call-control buttons
D)