1. How many languages can be installed for the Cisco Agent Desktop (CAD) and the Cisco Supervisor Desktop (CSD)?

A) two languages for the CAD and one language for the CSD
B) one language for the CAD and a different language for the CSD
C) two languages for both the CAD and the CSD
D) one language for both the CAD and the CSD



2. What information from the first node is used as the secret key during second node installation?

A) administrator password
B) security password
C) application user password
D)



3. The Cisco Unified Real-Time Monitoring Tool enables you to do which three options? (Choose three.)(Select 3answers)

A) Monitor the replication status of historical data store
B) Plot and view performance data
C) Download log files from Cisco Unified CCX nodes
D) Monitor the Cisco Unified CCX CTI port status and take corrective action



4. Which tool is used to estimate the hardware server resources that are required for a Cisco Unified CCX deployment?

A) Cisco Unified Communications Sizing Tool
B) CTI Port Calculator
C) IPC Resource Calculator
D)



5. Which step library is included in the license for Cisco Unified Contact Center Express Standard?

A) email steps
B) document steps
C) ICM steps
D)