1. Where are Cisco Unified CCX users managed and their data stored when deployed with Cisco Unified Communications Manager Express?

A) in Application Administration with user data stored in the Cisco Unified Contact Center Express database
B) in Application Administration with user data stored in the Cisco Unified Communications Manager Express database
C) in Cisco Unified Communications Manager Express with user data stored in the Cisco Unified Contact Center Express database
D) in Cisco Unified Communications Manager Express with user data stored in the Cisco Unified Communications Manager Express database



2. Which criterion can be used to control supervisor workflows?

A) number of agents logged in
B) duration of oldest call in queue
C) number of calls abandoned
D) length of time an agent is in the NotReady state



3. Which interface is used to configure debug parameters for log files?

A) trace configuration
B) Datastore Control Center
C) system parameters
D)



4. You should perform which three options when troubleshooting a Cisco Unified CCX engine 'Java out of memory' crash? (Choose three.)(Select 3answers)

A) Collect heap dumps via the Cisco Unified Real-Time Monitoring Tool.
B) Collect engine heap performance data via the Cisco Unified Real-Time Monitoring Tool
C) Talk to the customer about the deployment and usage pattern
D) Check the Cisco Unified CCX Serviceability Control Center



5. Which option can be configured while installing Cisco Unified CCX on Cisco UCS servers?

A) SMTP server
B) CUCM server
C) NTP server
D) DNS server