1. Which subsystem processes connections between the Cisco Unified Contact Center Express server and the enterprise databases?

A) Media
B) Database
C) Unified CM Telephony
D) Configuration Data Store



2. Which three components are installed from the Cisco CRS Installer media? (Choose three.)(Select 3answers)

A) Cisco Recording
B) MS SQL Server
C) Cisco CRS Engine
D) iPlanet Web Server



3. What is the minimum package that is required to develop a custom Cisco Unified Intelligence Center report for a Cisco Unified CCX deployment?

A) Cisco Unified Intelligence Center Premium
B) Cisco Unified CCX Premium
C) cisco Unified CCX Enhanced
D)



4. A Cisco Unified CCX deployment is licensed for 120 agent seats, out of which 70 agents log in as chat agents via an independent browser. How many agents will be able to service voice calls via Cisco Agent Desktop in this scenario?

A) 120
B) 70
C) 50
D)



5. An organization wants to collect an account number from a customer via IVR prompting. Then, using a keystroke macro, the customer wants to insert the account number into the account number field in the agent's CRM desktop application. The keystroke macro will also initiate the CRM desktop application, executing a database lookup from the CRM Database server to retrieve the customer record. Assuming the organization wants the lowest cost solution, what product does this organization need for this capability?

A) Cisco Unified CCX Enterprise
B) Cisco Unified CCX Enhanced
C) Cisco Unified CCX Premium
D) Cisco Unified CCX Standard